Terms of Trade

Our Commitment

Naked Baby supports sustainable and ethical farming practices – a philosophy shared by all of our suppliers.  We will continue to stay up to date with safe products and ensure that all of our products are tried and tested and are reputable before selling them to you.

Colours

We have made every effort to display as accurately as possible the colours of our products on this website. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Prices

All prices are subject to change.  We will always try and notify you of any price changes that may occur due to supplier increases.  We will always try and pass on the best possible price to our customers.

Copyright

The copyright including all material in this website, including text, images, graphics, arrangement and encompassing design of this website belongs to Naked Baby, unless it is otherwise stated. You are permitted to view copy and print from this website for your personal use only. We do not permit reproduction, adaption, or the use of this website incorporated/or linked in any other work without the written consent of Naked Baby.

Returns and refunds

We pride ourselves in only choosing high quality products to sell.  We are sure that you will find them fault free.  As we pride ourselves on our product if you do come across a fault please contact us immediately on faults@nakedbaby.co.nz and we will ensure to rectify the situation.

We will accept returns from 30 days of purchase.  Goods must be returned unused, unwashed and in original packaging.  Goods that are in sealed packages that have been opened or tampered with will not be allowed to be exchanged or refunded.  Please choose carefully before purchasing making sure that colours and sizing are correct.

Postage and packaging cannot be refunded unless the goods are faulty.  If you have bought an incorrect size we will happily exchange it, although postage costs will have to be covered by yourselfl

Items that have not been used according to care instructions will not be exchanged or refunded, so please read instructions carefully.

Products purchased on sale will not be refunded or exchanged at any time.

We value your custom and will do all we can to ensure you are happy with our product range, all feedback is taken seriously.

Our guarantee

We deliver products of the highest quality which should arrive in excellent condition. If for any reason there appears to be something wrong with your product or you discover the item is faulty within 90 days of purchase, please contact us immediately so the problem can be resolved.