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Frankie Apothecary

Frankie Apothecary Kawakawa Repair Balm (Multiple Sizes)

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A superstar in eczema relief.

Frankie Apothecary Kawakawa Repair Balm is perfect for regular use on skin that's prone to eczema, psoriasis and dermatitis, but it's also fabulous for burns, scrapes, dry skin, nappy balm, tattoo moisturiser, lip balm, and as an intensive night-time moisturiser! All-natural, it really is a versatile, all-around healing balm geared at helping soothe dry, irritated and sensitive skin.

  • Award-winning* Frankie Kawakawa Balm - the only totally natural eczema relief product that contains no water
  • A Top-10 Most Recommended Product in the 2016 OHbaby! Awards
  • Free from irritating preservatives, toxins and stabilisers used in water-based or synthetic formulations
  • Wildcrafted from native New Zealand plants using Māori Rongoā techniques, and blended with pure oils for extra skin nourishment
  • Native NZ Kawakawa has been used for centuries for its amazing healing properties, especially for sensitive or irritated skin

Available in: 30 ml, 60 ml, and 105 ml jars

Popular uses for this multipurpose natural Kawakawa Balm are:

  • Relief from Eczema, Dermatitis and Psoriasis  
  • Lip balm 
  • Eyebrow shaper & brow treatment
  • Hand Cream and Gardener's Hand Cream
  • Nappy Balm & Barrier Cream
  • Intensive nightime facial moisturiser
  • Cradle cap remedy
  • Soothing irritated nipples (natural and organic for baby and you)
  • Soothing cuts and bruises and facilitating faster healing by preventing dryness
  • Soothing bug bites, repelling insects and easing sunburn

Kawakawa Extract, Kawakawa Infused Oil, Beeswax, Shea Butter, Coconut Oil, Calendula Extract, Olive Oil, Vitamin E, Soy lecithin

Kawakawa Balm is wildcrafted from native New Zealand plants by embracing traditional Māori Rongoā techniques, and blended with pure oils for extra skin nourishment. .

For eczema, this Kawakawa Balm may help by relieving the itch and creating a gentle barrier on the skin, locking in moisture and supporting active repair.

Apply Kawakawa Balm 2-3 times a day to irritated skin, and then daily as skin begins to heal.

What sets Frankie Apothecary apart?

Frankie Apothecary’s mission is to provide natural and effective skin care products, based on the principles of Māori Rongoā, to relieve the suffering caused by sensitive skin and eczema and provide a healthy and natural alternative to mainstream skin care products.

In New Zealand, we are lucky to live among so many native plants that harbour many medicinal healing qualities. Every Frankie product is infused with healing native plants foraged for by hand using traditional techniques. This, along with zero unnecessary fillers like water, alcohols, nasty preservatives or chemicals, is the reason why so many families have seen success with their dry and irritated skin. 

Why are we so passionate about natural Frankie Apothecary products?

My interest in natural skincare began, oddly enough, with a visit to a fertility specialist. I was shocked to hear that many of the products I was using on my skin could be disrupting the delicate balance of hormones in my body. I started scouring online sites and magazines searching for natural alternatives without the added chemicals. I began replacing products laden with parabens and phthalates, among many other chemicals, for natural alternatives, many of which worked just as well if not better. Natural skincare has been a passion ever since.

After looking for a way to turn my passion into a lifestyle, I met Frankie Apothecary founder, Michele Wilson, and now feel blessed that Frankie has been passed to us to continue the journey she started.

Being of Maori descent (Ngati Porou), I love that Frankie Apothecary draws on principles of Rongoa Maori (Maori herbal medicine) and shares the beauty of traditional healing with more people. It’s been one of several paths to reconnect with my heritage and has led me on a journey to grow my knowledge of Rongoa Maori.

How Frankie Apothecary began

Frankie Apothecary was created from a mother’s love when Frankie’s founder, Michele, created our famous Kawakawa Balm to care for her family who suffered with eczema and very sensitive skin. Her daughter Eva's story was such a common one; itchy dry patches on her knees and back led to tears every night, as she would wake with blood on her sheets from scratching so much. 

After years of doctor visits, allergy tests, eliminating foods and trying every cream under the sun, Michele was desperate! Determined to bring her daughter some relief, she spent hundreds of hours researching what was working overseas - a process that finally led her back to her own heritage and to embrace Rongoa principles.

With the creation of Frankie’s amazing Kawakawa Balm, Eva's dry, itchy, irritated skin cleared within a week. Skin flare ups were then held at bay with regular applications of the Kawakawa Balm and regular Oat Bath Soaks. The Frankie Apothecary business grew organically from there, with many local parents requesting a pot and before long, word spread throughout New Zealand and beyond.  

Our wish is to see every Mum experience the same results with their own children.

Here's the Quick & Dirty Rundown of Everything You Need to Know for Shipping & Delivery

You can view the full details here.

  • We try our best to get orders out as quickly as possible (generally within 1-2 business days after ordering)
  • PLEASE NOTE: holidays and public weekends ARE NOT business days, and this timing starts the day after you've placed your order (ie: the day after you've ordered is the first business day)
  • 95% of packages are shipped via OVERNIGHT COURIER (Courier Post) as our standard level of service (exceptions are big & bulky items to the North Island)
  • Internationl orders are shipped via NZ Post AirMail or DHL Express (you can select at checkout and delivery timeframes are provided there for each service)
  • We DO NOT charge a rural surcharge (please allow additional days for rural delivery)
  • Sometimes "life happens" and it may take an extra day or two to catch up and/or get orders out (we're a one-woman operation with a baby and a 4-year-old at home)
  • Please anticipate delays after weekends, holidays and promotional times due to increased order volumes
  • If you are needing your order URGENTLY, please get in touch to let us know and we'll do our best to accommodate
  • You'll receive a shipping confirmation e-mail when your order ships (these can sometimes end up on Spam or Junk, so please have a look there)
  • Orders are dispatched Monday through Friday (excluding public holidays)
  • As an eco-friendly company, we extend this through to our shipping practices and use recycled boxes, home compostable courier bags, shipping labels made from recycled paper, and an eco-friendly paper alternative to bubble wrap (we keep everything pretty minimalistic so as to be kind to the environment - if you're looking for a fancy unboxing experience, we're not your shop!)
  • To save trees, you won't receive an invoice or packing slip with your order - please refer to your Purchase E-mail for a receipt/proof of purchase, and your Shipping Confirmation for a packing slip

For the full details on all of our shipping information, please pop on over here.

OUR GUARANTEE TO YOU

Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.

We kindly ask that you carefully take the time to review the Product Descriptions provided to see the details of what you are purchasing. These descriptions will provide further detail than simply looking at the photos (such as if there are any differences from the photo), and also provide information such as whether or not an item is on pre-order (and what the expected delivery time of that pre-order is).

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RETURN POLICY

At Naked Baby Eco Boutique, we don’t actually have a return policy for purchases made at our boutique. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want our customers to be satisfied with them. It is our goal to do our best to take care of customers; to deal with them fairly and reasonably. In return, we hope that our customers are fair and reasonable with us, too.

In doing this, we hope to build trust with our customers and create a long-term relationship of mutual respect. Standing behind what we sell is a big part of that. We like to think that many customers choose to shop with us because they know that if their purchase isn’t right, we will work to fix it for them.

Should you wish to initiate a return, please contact: info@nakedbaby.co.nz.

PLEASE NOTE: we do not offer refunds on orders for which you have missed reading in the Product Description that your item(s) are a pre-order.  This information is clearly written, in bold, red lettering, and we expect our customers to read all of the details prior to placing an order.  We will consider an exchange or store credit, but no cash (or card) refunds will be offered.

Should a return be deemed the best remedy, if you paid by credit card, we will credit your account within 14 days. If you paid by direct banking, we will get in touch for your banking details and credit your account. If you paid by Gift Voucher, a replacement voucher will be issued to you.

For transactions processed via Curate, Laybuy, Afterpay, and Genoapay you will be refunded via the original method of payment, minus the service fee amount (should the return be for change-of-mind).  Should a refund need to be issued due to an error on our part, an inventory shortage, or other similar issue, you will be refunded in full via the original payment method (including the service charge).  Should you be seeking a refund for a damaged item, and we have offered to provide a new identical item in its place, and you have elected not to take that, your refund will be exclusive of the service fee.

Unfortunately, shipping charges cannot be refunded to you (and return shipping charges are your responsibility). Additionally, in general, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount. If you used a Free Shipping code, the cost of the shipping (to the greater value of what the actual cost to ship the package was or the standard NZ shipping fee) will be deducted from the refund amount.

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COMMON QUESTIONS REGARDING RETURNS

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DO I NEED A RECEIPT FROM MY PURCHASES?

Your receipt or order number helps us to locate your purchase in the fastest way possible. However, if you don’t have a receipt, we should be able to find the purchase in other ways. From time-to-time, we may ask you for more information so we can better assist with your request.

DO YOU TAKE EVERYTHING BACK?

We’ll do our best to take care of you, but from time-to-time, we cannot accommodate a return. Sale (OUTLET) items which have since been discontinued from our collection are only eligible for a store credit.  Food and formula cannot be returned, nor can opened packages of nappies or wipes.

PLEASE NOTE: we do not offer refunds on orders for which you have missed reading in the Product Description that your item(s) are a pre-order.  This information is clearly written, in bold, red lettering, and we expect our customers to read all of the details prior to placing an order.  We will consider an exchange or store credit, but no cash (or card) refunds will be offered.

IS THERE A TIME LIMIT? WHAT IF THE ITEM IS WORN?

Our goal is to do our best to take care of our customers and deal with them fairly. In return, we ask that our customers treat us fairly as well. From time-to-time we may not accept a return. There is no time limit for returns or exchanges.

ARE THERE RE-STOCKING FEES?

No. However, generally, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

CAN GIFT CARDS BE RETURNED?

No.

CAN HEALTH, BATH AND FOOD/FORMULA PRODUCTS BE RETURNED?

No.

IS SHIPPING REFUNDABLE ON RETURNS?

No, it is not. The customer is also responsible for the return cost of shipping to get the product back to Naked Baby Eco Boutique.  Additionally, if your item was shipped for free, either through a free shipping promotion or use of a free shipping code, the cost of shipping will be deducted from your refund amount.

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FAULTY OR DAMAGED ITEMS

Naked Baby delivers products of the highest quality, which should arrive in excellent condition. If, for any reason, there appears to be something wrong with your product or you discover the item is faulty, please contact us immediately (and, if possible, include a photo) so the problem can be resolved. It is our goal to do everything we can to resolve the situation to your satisfaction.

In the instance of a faulty or damaged item, Naked Baby Eco Boutique will cover the return shipping costs.

Please contact: info@nakedbaby.co.nz.

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SENDING AN ITEM BACK FOR EXCHANGE

Should you wish to exchange an item, you will be responsible for the cost of shipping in both directions.

To initiate an exchange, please contact: info@nakedbaby.co.nz.

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LOYALTY POINTS AND RETURNS

If an item is returned, any loyalty points earned on the purchase will be debited from the purchaser’s loyalty points account. Should the current points balance be less than the points earned on the item returned, then the points balance will be returned to zero and the dollar value of the loyalty points shortfall will be deducted from the refund or credit given for the returned item.

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MORE INFORMATION

Should you have any questions or concerns, please do not hesitate to get in touch with us. We are here to make your shopping experience as pleasurable as possible! Your business is greatly valued and we will do all we can to ensure you are happy with our product range and customer service. Get in touch at: info@nakedbaby.co.nz or call 021 973 011.

Let's Keep in Touch!

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