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Returns & Exchange
Make bonding time even sweeter.
The beautiful bonding experience between parnents and baby can be made even sweeter with the Little Innoscents Organic Baby Massage Oil.
This intensely hydrating oil is made of nutrient rich Sunflower and Jojoba carrier oils and therapeutic essential oils of Spearmint, Lavender, Lemongrass and Sweet Orange.
It has a delicious sweet candy scent and is perfect for all skin types – even grown ups!
Another treat is its natural ability to treat childhood skin conditions like psoriasis, dermatitis, and cradle cap.
Safe to use on children of all ages, this product is completely free from harsh chemicals, colourings and petroleum-derived ingredients, so parents can feel secure in the knowledge that their child’s skin will be nourished and protected. Free from nasty petroleum oils. Deeply hydrating and ideal for sensitive skin, the Little Innoscents Organic Baby Massage Oil is as luxurious as it is therapeutic.
Featuring the "certified organic" label, you can be rest-assured that your littles' skin is safe and healthy with this natural and organic product. Little Innoscents products are Australian made with 100% natural, pure and organic ingredients. Completely free from toxic chemicals, parabens and all other little hidden nasties.
The Little Innoscents naturally pure and organic baby skincare products are based on aromatherapy ingredients, which means they can used on delicate and sensitive skin and provide essential skincare for babies and infants.
We try our best to get orders out as quickly as possible (generally within 1-3 business days after ordering)
PLEASE NOTE: holidays and public weekends ARE NOT business days, and this timing starts the day after you've placed your order (ie: the day after you've ordered is the first business day)
95% of packages are shipped via OVERNIGHT COURIER (Courier Post) as our standard level of service (exceptions are big & bulky items to the North Island)
Internationl orders are shipped via NZ Post AirMail or DHL Express (you can select at checkout and delivery timeframes are provided there for each service)
We DO NOT charge a rural surcharge (please allow additional days for rural delivery)
Sometimes "life happens" and it may take an extra day or two to catch up and/or get orders out (we're a one-woman operation with two small children at home)
Please anticipate delays after weekends, holidays and promotional times due to increased order volumes
If you are needing your order URGENTLY, please get in touch to let us know and we'll do our best to accommodate
You'll receive a shipping confirmation e-mail when your order ships (these can sometimes end up on Spam or Junk, so please have a look there)
Orders are dispatched Monday through Friday (excluding public holidays)
As an eco-friendly company, we extend this through to our shipping practices and use recycled boxes, home compostable courier bags, shipping labels made from recycled paper, and an eco-friendly paper alternative to bubble wrap (we keep everything pretty minimalistic so as to be kind to the environment - if you're looking for a fancy unboxing experience, we're not your shop!)
To save trees, you won't receive an invoice or packing slip with your order - please refer to your Purchase E-mail for a receipt/proof of purchase, and your Shipping Confirmation for a packing slip
For the full details on all of our shipping information, please pop on over here.
Returns & Exchange
OUR GUARANTEE TO YOU
Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.
Returns and Exchanges (The Quick and Dirty):
You are welcome to return an item for a refund to the original payment method within 21 days of purchase
For purchases made online, the cost to return the item to us will be at the customer's expense (and the original shipping fee is non-refundable)
Should you wish to exchange size or colour of an item, we will happily do so as part of ourcomplimentary one-way exchange program(you ship the original item to us at your cost, and we will ship the replacement item to you at no additional shipping charge)
Outside of 21 days, items may be exchanged or store credit provided, for up to 90 days
Items MUST be returned in perfect, saleable condition, including the packaging (unwashed, unused, unworn - please package carefully so they don't get damaged when shipping back to us)
All refunds will be processed via the original payment method, once the product is received by us in saleable condition, within 7 business days
In the unlikely event that an item is faulty, please get in touch with us ASAP to chat about next steps (please DO NOT use the item)