Green Toys Submarine

Here's the Quick & Dirty Rundown of Everything You Need to Know for Shipping & Delivery

You can view the full details here.

• We try our best to get orders out as quickly as possible (generally within 1-3 business days after ordering)
• PLEASE NOTE: holidays and public weekends ARE NOT business days, and this timing starts the day after you've placed your order (ie: the day after you've ordered is the first business day)
• 95% of packages are shipped via OVERNIGHT COURIER (Courier Post) as our standard level of service (exceptions are big & bulky items to the North Island)
• Internationl orders are shipped via NZ Post AirMail or DHL Express (you can select at checkout and delivery timeframes are provided there for each service)
• We DO NOT charge a rural surcharge (please allow additional days for rural delivery)
• Sometimes "life happens" and it may take an extra day or two to catch up and/or get orders out (we're a one-woman operation with two small children at home)
• Please anticipate delays after weekends, holidays and promotional times due to increased order volumes
• If you are needing your order URGENTLY, please get in touch to let us know and we'll do our best to accommodate
• You'll receive a shipping confirmation e-mail when your order ships (these can sometimes end up on Spam or Junk, so please have a look there)
• Orders are dispatched Monday through Friday (excluding public holidays)
• As an eco-friendly company, we extend this through to our shipping practices and use recycled boxes, home compostable courier bags, shipping labels made from recycled paper, and an eco-friendly paper alternative to bubble wrap (we keep everything pretty minimalistic so as to be kind to the environment - if you're looking for a fancy unboxing experience, we're not your shop!)
• To save trees, you won't receive an invoice or packing slip with your order - please refer to your Purchase E-mail for a receipt/proof of purchase, and your Shipping Confirmation for a packing slip

For the full details on all of our shipping information, please pop on over here.

OUR GUARANTEE TO YOU

Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.

Returns and Exchanges (The Quick and Dirty):

• You are welcome to return an item for a refund to the original payment method within 21 days of purchase
• For purchases made online, the cost to return the item to us will be at the customer's expense (and the original shipping fee is non-refundable)
• Should you wish to exchange size or colour of an item, we will happily do so as part of our complimentary one-way exchange program (you ship the original item to us at your cost, and we will ship the replacement item to you at no additional shipping charge)
• Outside of 21 days, items may be exchanged or store credit provided, for up to 90 days
• Items MUST be returned in perfect, saleable condition, including the packaging (unwashed, unused, unworn - please package carefully so they don't get damaged when shipping back to us)
• All refunds will be processed via the original payment method, once the product is received by us in saleable condition, within 7 business days
• In the unlikely event that an item is faulty, please get in touch with us ASAP to chat about next steps (please DO NOT use the item)
• For further information, please refer to our Refunds & Exchanges page or our FAQs