$160.00
Or 6 payments from $26.66 Laybuy What's this?
Layer 1 SOLD-OUT

Kinderfeets Balance Board

Kinderfeets

$160.00
Or 6 payments from $26.66 Laybuy What's this?
Regular price $160.00

Endless possibilities for fun and entertainment.

When your child's Kinderfeets Balance Board arrives, their imagination will take over. It can easily become a seesaw, a balance board, a slide, a step stool, a boat, a resting place, a doll bed, a puppet stage, a tunnel and so much more to explore! The possibilities are truly endless - and completely up to your child.

This beautiful multi-use piece was originally used in Walforf early childhood education classrooms. It was created to help children develop a sense of balance, stimulate their vestibular system and gain a sense of awareness of their body and body parts.

The Kinderfeets Balance Board is Dutch-designed and made to mimic the exact same intentions as the original - it's excellent for stimulating physical and mental child development. The Kinderboard can be used both indoors and out, perfect for rainy and sunny days at home or school. Open-ended play opportunities for toddlers, children, teens and adults are endless! 

Kinderfeets™ is the product of award-winning designer and Netherlands native, Oscar Mulder. Having grown up in the Netherlands, where bicycling is a way of life, Oscar wanted to share this with his then two-year old son, Sebastiaan, in their life in San Francisco.

Oscar searched for the perfect push bike to fit Sebastiaan’s needs, but couldn’t find exactly what he was looking for. The great-grandson of a Dutch bike designer, and a designer by trade, Oscar pursued the challenge himself and created a prototype.

Once he and his son began cruising around their neighbourhood, neighbours starting asking questions about the small push bike and urging Oscar to pursue the creation as a full-fledged business. Kinderfeets was born soon after.

Inspired by traditional Dutch bikes, Kinderfeets is a play on words for the Dutch word “kinderfiets” which translates to “child’s bike.”

Kinderfeets is a small training bike with a low step-through frame without pedals that allow children’s feet to touch the ground–it’s the best way to prepare them for learning to ride a full-sized bike.

The innovative foot pegs Oscar added serve as comfort tools to familiarise children with how and where their feet will be placed when they graduate to a full bike; the pegs ultimately allow them to find their balance, comfortable speed and prepare them for pedals. The bike’s adjustable saddle allows for flexibility and complete comfort.

When Oscar’s twins were born 5 years later, he decided to develop a new push bike to add to the collection; the Kinderfeets Tiny Tot is designed to get little ones riding as early as one year.

Kinderfeets encourages children to live an active, adventurous lifestyle along side their parents. The award-winning quality push bike models are eco-friendly and feature a whimsical, patented design. The wooden frames are handmade and the bikes come in a variety of chalk-board finishes.

---------------------------------------

Kinderfeets' Environmental Philosophy:

There is a Native American proverb that cautions us to “treat the Earth well … we are borrowing it from our children.” Kinderfeets set out, they wanted to make an investment in their children’s future.
 
Their balance bikes are made from sustainable birch wood, from a replenishable source. The airless tires are completely biodegradable. They use minimal packaging material made from recycled paper and water based-ink. The chalkboard finish paint (not available on Tiny Tot) is water-based and the lacquer is non-toxic. And with Trees for the Future, Kinderfeets plants a tree for every bike we sell.
 
Their efforts recently earned the Toy Man® Eco-Recognition Seal, but it's our children’s children who will benefit from from their environmentally conscious efforts.
 

Kinderboards look deceptively simple. Developed for use in Waldorf early childhood classrooms they're a simple but rather clever concept for developing a child's balance, stimulating their vestibular system and helping them gain a deeper awareness of their body and body parts. However, as is often the case with many of the world's most enduring toys things are never quite what they seem.

A Kinderboard's hidden cost and complexity begins with the raw material used in its manufacture. Each board is made using Beech plywood; a heavier, denser timber than other cheaper options. This ensures it’s both strong and durable and thus will endure plenty of energetic play. The timber used is also FSC certified. This means it’s often more expensive than untraceable non-sustainability harvested alternatives.

Before a board can be shaped its plywood must first be manufactured. This process involves kiln drying the raw timber until its moisture content falls below 2%. Thin timber veneer sheets are then cut from each log. These are carefully layered and glued by hand to form a plywood panel. Rectangular shapes cut from each panel then begin the journey that results in a finished Kinderboard.

Creating their elegant shape is the first step. Super-heated steam is used to soften the raw plank at a temperature of more than 130°C. The plank is then carefully bent using a custom built shaping form. The form holds the plank under tension until the softened wood cools and hardens into its final curve. It almost an hour to bend and set each board. This process involves expensive industrial steam presses that make only one board at a time. This obviously limits the number of boards you can make in a day. Furthermore, not all planks survive the shaping process and must be discarded.

Raw planks that made through the shaping process are then sanded and shaped by hand to ensure a smooth and elegant finish. This includes the addition of each board’s deceptively simple corner curves. Adding these finishing touches is a surprisingly time-consuming task.

The completed Kinderboard is then stained and lacquered. This involves up to four coats per board. Each coat is applied by hand and then hand sanded before the next is applied. Kinderfeets uses ecologically friendly stains and lacquers. These are more expensive than solvent-based alternatives.

A final quality review identifies and removes any boards which have developed significant cosmetic blemishes before packing and export. There are then additional costs associated with testing it to Australian standards, EU standards and US standards and importing this relatively bulky toy and distributing it nationwide.

General

Here at Naked Baby we know that when you choose to order online you don’t want to sacrifice ready availability by sitting around for several days or even weeks for your products to arrive. That’s why we pride ourselves on prompt dispatch and quick delivery! Generally, orders that are received prior to 9:00 AM are dispatched within the same day. All orders received after 9:00 AM are dispatched the next day (some exceptions may apply). Orders are dispatched Monday through Friday (excluding public holidays). Please note, however, that sometimes "life happens" and it may take us an extra day to catch up on things. If, for any reason, we anticipate a significant delay in the shipping of your items, we will notify you as soon as possible via e-mail.  

Packaging

Being an eco-friendly company, we do our best to keep this philosophy in mind through all of our business practices. This includes our shipping materials. Please note that, when at all possible, parcels are shipped using recycled boxes and packaging. While the box your package is shipped in may not look the prettiest – we’re pretty sure the trees won’t mind! Packing materials are made from recyclable and biodegradable materials, as are our business cards and other printed material (and printed using eco-friendly ink!).

--------------------------------------------------

SHIPPING CHARGES - NEW ZEALAND

Here are a few good things to know:

  • Standard shipping charges within New Zealand start at $6.50 per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
  • All items are shipped via non-signature Courier Post using an overnight service*, with the exception of large packages travelling to the North Island.  These packages are shipped via a 2-3 day service. 
  • Please note that, in all cases, rural deliveries may incur an extra 2-3 day delivery time.
  • Unfortunately, once your package has left our hands, we cannot be responsible for the delivery time of the couriers/rural delivery drivers in your area.
  • Should you require a faster level of service, signature-guaranteed or Saturday delivery, please contact us (orders@nakedbaby.co.nz) and we can arrange this for you (at the cost of the requested service).
  • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
  • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
  • You will receive notification, including the tracking number, on the day your item is dispatched.
  • If you are in the Queenstown area and would like to pick up your order, a free pick-up option is available (arrangements can be made once the order is confirmed – just select “pick-up” as your delivery option).
  • We don’t pass the rural surcharge charged by the courier company on to our customers. Hey – we know what it’s like – we’re rural, too!

* Courier target for overnight, but is NOT guaranteed by them

--------------------------------------------------

SHIPPING CHARGES - AUSTRALIA

Here are a few good things to know:

  • Standard shipping charges to Australia start at $18.00 NZD per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
  • All items are shipped via non-signature, non-insured 3-10 day service with NZ Post.
  • Unfortunately, once your package has left our hands, we cannot be responsible for the delivery time of post in your area.
  • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
  • If you would prefer to have a signature-required, insured or traceable package, please contact us and we will provide you with a quote.
  • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
  • You will receive notification on the day your item is dispatched.
  • Please note that Naked Baby is not responsible for any import taxes or duties that may be incurred.They are the responsibility of the recipient and these fees are collected at the time of delivery.
  • Should you have any questions regarding shipping (or wish to obtain a quote for faster delivery), please contact: orders@nakedbaby.co.nz.

 --------------------------------------------------

SHIPPING CHARGES - REST OF WORLD 

Here are a few good things to know:

  • Standard shipping charges to the Rest of the World start at at $25.00 NZD per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
  • All items are shipped via non-signature, non-insured 3-10 day service with NZ Post.
  • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
    • If you would prefer to have a signature-required, insured or traceable package, please contact us and we will provide you with a quote.
    • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
    • You will receive notification on the day your item is dispatched.
    • Please note that Naked Baby is not responsible for any import taxes or duties that may be incurred. They are the responsibility of the recipient and these fees are collected at the time of delivery.
    • Should you have any questions regarding shipping (or wish to obtain a quote for faster delivery), please contact:orders@nakedbaby.co.nz.

    --------------------------------------------------

    There you have it! Quick, convenient and straight to your door. No screaming kids to haul around, no long drives, no parking to pay for … just a wonderful boutique experience from the comfort of your own home, with quality products delivered right to your doorstep!

    OUR GUARANTEE TO YOU

    Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.

    --------------------------------------------------

    RETURN POLICY

    At Naked Baby Eco Boutique, we don’t actually have a return policy for purchases made at our boutique. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want our customers to be satisfied with them. It is our goal to do our best to take care of customers; to deal with them fairly and reasonably. In return, we hope that our customers are fair and reasonable with us, too.

    In doing this, we hope to build trust with our customers and create a long-term relationship of mutual respect. Standing behind what we sell is a big part of that. We like to think that many customers choose to shop with us because they know that if their purchase isn’t right, we will work to fix it for them.

    Should you wish to initiate a return, please contact: info@nakedbaby.co.nz.

    Should a return be deemed the best remedy, if you paid by credit card, we will credit your account within 14 days. If you paid by direct banking, we will get in touch for your banking details and credit your account. If you paid by Gift Voucher, a replacement voucher will be issued to you.

    Unfortunately, shipping charges cannot be refunded to you (and return shipping charges are your responsibility). Additionally, in general, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

    --------------------------------------------------

    COMMON QUESTIONS REGARDING RETURNS

    --------------------------------------------------

    DO I NEED A RECEIPT FROM MY PURCHASES?

    Your receipt or order number helps us to locate your purchase in the fastest way possible. However, if you don’t have a receipt, we should be able to find the purchase in other ways. From time-to-time, we may ask you for more information so we can better assist with your request.

    DO YOU TAKE EVERYTHING BACK?

    We’ll do our best to take care of you, but from time-to-time, we cannot accommodate a return. Sale items which have since been discontinued from our collection are only eligible for a store credit.  Food and formula cannot be returned, nor can opened packages of nappies or wipes.

    IS THERE A TIME LIMIT? WHAT IF THE ITEM IS WORN?

    Our goal is to do our best to take care of our customers and deal with them fairly. In return, we ask that our customers treat us fairly as well. From time-to-time we may not accept a return. There is no time limit for returns or exchanges.

    ARE THERE RE-STOCKING FEES?

    No. However, generally, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

    CAN GIFT CARDS BE RETURNED?

    No.

    CAN HEALTH, BATH AND FOOD/FORMULA PRODUCTS BE RETURNED?

    No.

    IS SHIPPING REFUNDABLE ON RETURNS?

    No, it is not. The customer is also responsible for the return cost of shipping to get the product back to Naked Baby Eco Boutique.

    --------------------------------------------------

    FAULTY OR DAMAGED ITEMS

    Naked Baby delivers products of the highest quality, which should arrive in excellent condition. If, for any reason, there appears to be something wrong with your product or you discover the item is faulty, please contact us immediately (and, if possible, include a photo) so the problem can be resolved. It is our goal to do everything we can to resolve the situation to your satisfaction.

    In the instance of a faulty or damaged item, Naked Baby Eco Boutique will cover the return shipping costs.

    Please contact: info@nakedbaby.co.nz.

    --------------------------------------------------

    SENDING AN ITEM BACK FOR EXCHANGE

    Should you wish to exchange an item, you will be responsible for the cost of shipping in both directions. 

    To initiate an exchange, please contact: info@nakedbaby.co.nz.

    --------------------------------------------------

    LOYALTY POINTS AND RETURNS

    If an item is returned, any loyalty points earned on the purchase will be debited from the purchaser’s loyalty points account. Should the current points balance be less than the points earned on the item returned, then the points balance will be returned to zero and the dollar value of the loyalty points shortfall will be deducted from the refund or credit given for the returned item.

    --------------------------------------------------

    MORE INFORMATION

    Should you have any questions or concerns, please do not hesitate to get in touch with us. We are here to make your shopping experience as pleasurable as possible! Your business is greatly valued and we will do all we can to ensure you are happy with our product range and customer service. Get in touch at: info@nakedbaby.co.nz or call 021 973 011.

    Customer Reviews

    Based on 1 review Write a review

    Endless possibilities for fun and entertainment.

    When your child's Kinderfeets Balance Board arrives, their imagination will take over. It can easily become a seesaw, a balance board, a slide, a step stool, a boat, a resting place, a doll bed, a puppet stage, a tunnel and so much more to explore! The possibilities are truly endless - and completely up to your child.

    This beautiful multi-use piece was originally used in Walforf early childhood education classrooms. It was created to help children develop a sense of balance, stimulate their vestibular system and gain a sense of awareness of their body and body parts.

    The Kinderfeets Balance Board is Dutch-designed and made to mimic the exact same intentions as the original - it's excellent for stimulating physical and mental child development. The Kinderboard can be used both indoors and out, perfect for rainy and sunny days at home or school. Open-ended play opportunities for toddlers, children, teens and adults are endless! 

    Kinderfeets™ is the product of award-winning designer and Netherlands native, Oscar Mulder. Having grown up in the Netherlands, where bicycling is a way of life, Oscar wanted to share this with his then two-year old son, Sebastiaan, in their life in San Francisco.

    Oscar searched for the perfect push bike to fit Sebastiaan’s needs, but couldn’t find exactly what he was looking for. The great-grandson of a Dutch bike designer, and a designer by trade, Oscar pursued the challenge himself and created a prototype.

    Once he and his son began cruising around their neighbourhood, neighbours starting asking questions about the small push bike and urging Oscar to pursue the creation as a full-fledged business. Kinderfeets was born soon after.

    Inspired by traditional Dutch bikes, Kinderfeets is a play on words for the Dutch word “kinderfiets” which translates to “child’s bike.”

    Kinderfeets is a small training bike with a low step-through frame without pedals that allow children’s feet to touch the ground–it’s the best way to prepare them for learning to ride a full-sized bike.

    The innovative foot pegs Oscar added serve as comfort tools to familiarise children with how and where their feet will be placed when they graduate to a full bike; the pegs ultimately allow them to find their balance, comfortable speed and prepare them for pedals. The bike’s adjustable saddle allows for flexibility and complete comfort.

    When Oscar’s twins were born 5 years later, he decided to develop a new push bike to add to the collection; the Kinderfeets Tiny Tot is designed to get little ones riding as early as one year.

    Kinderfeets encourages children to live an active, adventurous lifestyle along side their parents. The award-winning quality push bike models are eco-friendly and feature a whimsical, patented design. The wooden frames are handmade and the bikes come in a variety of chalk-board finishes.

    ---------------------------------------

    Kinderfeets' Environmental Philosophy:

    There is a Native American proverb that cautions us to “treat the Earth well … we are borrowing it from our children.” Kinderfeets set out, they wanted to make an investment in their children’s future.
     
    Their balance bikes are made from sustainable birch wood, from a replenishable source. The airless tires are completely biodegradable. They use minimal packaging material made from recycled paper and water based-ink. The chalkboard finish paint (not available on Tiny Tot) is water-based and the lacquer is non-toxic. And with Trees for the Future, Kinderfeets plants a tree for every bike we sell.
     
    Their efforts recently earned the Toy Man® Eco-Recognition Seal, but it's our children’s children who will benefit from from their environmentally conscious efforts.
     

    Kinderboards look deceptively simple. Developed for use in Waldorf early childhood classrooms they're a simple but rather clever concept for developing a child's balance, stimulating their vestibular system and helping them gain a deeper awareness of their body and body parts. However, as is often the case with many of the world's most enduring toys things are never quite what they seem.

    A Kinderboard's hidden cost and complexity begins with the raw material used in its manufacture. Each board is made using Beech plywood; a heavier, denser timber than other cheaper options. This ensures it’s both strong and durable and thus will endure plenty of energetic play. The timber used is also FSC certified. This means it’s often more expensive than untraceable non-sustainability harvested alternatives.

    Before a board can be shaped its plywood must first be manufactured. This process involves kiln drying the raw timber until its moisture content falls below 2%. Thin timber veneer sheets are then cut from each log. These are carefully layered and glued by hand to form a plywood panel. Rectangular shapes cut from each panel then begin the journey that results in a finished Kinderboard.

    Creating their elegant shape is the first step. Super-heated steam is used to soften the raw plank at a temperature of more than 130°C. The plank is then carefully bent using a custom built shaping form. The form holds the plank under tension until the softened wood cools and hardens into its final curve. It almost an hour to bend and set each board. This process involves expensive industrial steam presses that make only one board at a time. This obviously limits the number of boards you can make in a day. Furthermore, not all planks survive the shaping process and must be discarded.

    Raw planks that made through the shaping process are then sanded and shaped by hand to ensure a smooth and elegant finish. This includes the addition of each board’s deceptively simple corner curves. Adding these finishing touches is a surprisingly time-consuming task.

    The completed Kinderboard is then stained and lacquered. This involves up to four coats per board. Each coat is applied by hand and then hand sanded before the next is applied. Kinderfeets uses ecologically friendly stains and lacquers. These are more expensive than solvent-based alternatives.

    A final quality review identifies and removes any boards which have developed significant cosmetic blemishes before packing and export. There are then additional costs associated with testing it to Australian standards, EU standards and US standards and importing this relatively bulky toy and distributing it nationwide.

    General

    Here at Naked Baby we know that when you choose to order online you don’t want to sacrifice ready availability by sitting around for several days or even weeks for your products to arrive. That’s why we pride ourselves on prompt dispatch and quick delivery! Generally, orders that are received prior to 9:00 AM are dispatched within the same day. All orders received after 9:00 AM are dispatched the next day (some exceptions may apply). Orders are dispatched Monday through Friday (excluding public holidays). Please note, however, that sometimes "life happens" and it may take us an extra day to catch up on things. If, for any reason, we anticipate a significant delay in the shipping of your items, we will notify you as soon as possible via e-mail.  

    Packaging

    Being an eco-friendly company, we do our best to keep this philosophy in mind through all of our business practices. This includes our shipping materials. Please note that, when at all possible, parcels are shipped using recycled boxes and packaging. While the box your package is shipped in may not look the prettiest – we’re pretty sure the trees won’t mind! Packing materials are made from recyclable and biodegradable materials, as are our business cards and other printed material (and printed using eco-friendly ink!).

    --------------------------------------------------

    SHIPPING CHARGES - NEW ZEALAND

    Here are a few good things to know:

    • Standard shipping charges within New Zealand start at $6.50 per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
    • All items are shipped via non-signature Courier Post using an overnight service*, with the exception of large packages travelling to the North Island.  These packages are shipped via a 2-3 day service. 
    • Please note that, in all cases, rural deliveries may incur an extra 2-3 day delivery time.
    • Unfortunately, once your package has left our hands, we cannot be responsible for the delivery time of the couriers/rural delivery drivers in your area.
    • Should you require a faster level of service, signature-guaranteed or Saturday delivery, please contact us (orders@nakedbaby.co.nz) and we can arrange this for you (at the cost of the requested service).
    • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
    • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
    • You will receive notification, including the tracking number, on the day your item is dispatched.
    • If you are in the Queenstown area and would like to pick up your order, a free pick-up option is available (arrangements can be made once the order is confirmed – just select “pick-up” as your delivery option).
    • We don’t pass the rural surcharge charged by the courier company on to our customers. Hey – we know what it’s like – we’re rural, too!

    * Courier target for overnight, but is NOT guaranteed by them

    --------------------------------------------------

    SHIPPING CHARGES - AUSTRALIA

    Here are a few good things to know:

    • Standard shipping charges to Australia start at $18.00 NZD per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
    • All items are shipped via non-signature, non-insured 3-10 day service with NZ Post.
    • Unfortunately, once your package has left our hands, we cannot be responsible for the delivery time of post in your area.
    • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
    • If you would prefer to have a signature-required, insured or traceable package, please contact us and we will provide you with a quote.
    • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
    • You will receive notification on the day your item is dispatched.
    • Please note that Naked Baby is not responsible for any import taxes or duties that may be incurred.They are the responsibility of the recipient and these fees are collected at the time of delivery.
    • Should you have any questions regarding shipping (or wish to obtain a quote for faster delivery), please contact: orders@nakedbaby.co.nz.

     --------------------------------------------------

    SHIPPING CHARGES - REST OF WORLD 

    Here are a few good things to know:

    • Standard shipping charges to the Rest of the World start at at $25.00 NZD per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
    • All items are shipped via non-signature, non-insured 3-10 day service with NZ Post.
    • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
      • If you would prefer to have a signature-required, insured or traceable package, please contact us and we will provide you with a quote.
      • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
      • You will receive notification on the day your item is dispatched.
      • Please note that Naked Baby is not responsible for any import taxes or duties that may be incurred. They are the responsibility of the recipient and these fees are collected at the time of delivery.
      • Should you have any questions regarding shipping (or wish to obtain a quote for faster delivery), please contact:orders@nakedbaby.co.nz.

      --------------------------------------------------

      There you have it! Quick, convenient and straight to your door. No screaming kids to haul around, no long drives, no parking to pay for … just a wonderful boutique experience from the comfort of your own home, with quality products delivered right to your doorstep!

      OUR GUARANTEE TO YOU

      Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.

      --------------------------------------------------

      RETURN POLICY

      At Naked Baby Eco Boutique, we don’t actually have a return policy for purchases made at our boutique. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want our customers to be satisfied with them. It is our goal to do our best to take care of customers; to deal with them fairly and reasonably. In return, we hope that our customers are fair and reasonable with us, too.

      In doing this, we hope to build trust with our customers and create a long-term relationship of mutual respect. Standing behind what we sell is a big part of that. We like to think that many customers choose to shop with us because they know that if their purchase isn’t right, we will work to fix it for them.

      Should you wish to initiate a return, please contact: info@nakedbaby.co.nz.

      Should a return be deemed the best remedy, if you paid by credit card, we will credit your account within 14 days. If you paid by direct banking, we will get in touch for your banking details and credit your account. If you paid by Gift Voucher, a replacement voucher will be issued to you.

      Unfortunately, shipping charges cannot be refunded to you (and return shipping charges are your responsibility). Additionally, in general, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

      --------------------------------------------------

      COMMON QUESTIONS REGARDING RETURNS

      --------------------------------------------------

      DO I NEED A RECEIPT FROM MY PURCHASES?

      Your receipt or order number helps us to locate your purchase in the fastest way possible. However, if you don’t have a receipt, we should be able to find the purchase in other ways. From time-to-time, we may ask you for more information so we can better assist with your request.

      DO YOU TAKE EVERYTHING BACK?

      We’ll do our best to take care of you, but from time-to-time, we cannot accommodate a return. Sale items which have since been discontinued from our collection are only eligible for a store credit.  Food and formula cannot be returned, nor can opened packages of nappies or wipes.

      IS THERE A TIME LIMIT? WHAT IF THE ITEM IS WORN?

      Our goal is to do our best to take care of our customers and deal with them fairly. In return, we ask that our customers treat us fairly as well. From time-to-time we may not accept a return. There is no time limit for returns or exchanges.

      ARE THERE RE-STOCKING FEES?

      No. However, generally, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

      CAN GIFT CARDS BE RETURNED?

      No.

      CAN HEALTH, BATH AND FOOD/FORMULA PRODUCTS BE RETURNED?

      No.

      IS SHIPPING REFUNDABLE ON RETURNS?

      No, it is not. The customer is also responsible for the return cost of shipping to get the product back to Naked Baby Eco Boutique.

      --------------------------------------------------

      FAULTY OR DAMAGED ITEMS

      Naked Baby delivers products of the highest quality, which should arrive in excellent condition. If, for any reason, there appears to be something wrong with your product or you discover the item is faulty, please contact us immediately (and, if possible, include a photo) so the problem can be resolved. It is our goal to do everything we can to resolve the situation to your satisfaction.

      In the instance of a faulty or damaged item, Naked Baby Eco Boutique will cover the return shipping costs.

      Please contact: info@nakedbaby.co.nz.

      --------------------------------------------------

      SENDING AN ITEM BACK FOR EXCHANGE

      Should you wish to exchange an item, you will be responsible for the cost of shipping in both directions. 

      To initiate an exchange, please contact: info@nakedbaby.co.nz.

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      LOYALTY POINTS AND RETURNS

      If an item is returned, any loyalty points earned on the purchase will be debited from the purchaser’s loyalty points account. Should the current points balance be less than the points earned on the item returned, then the points balance will be returned to zero and the dollar value of the loyalty points shortfall will be deducted from the refund or credit given for the returned item.

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      MORE INFORMATION

      Should you have any questions or concerns, please do not hesitate to get in touch with us. We are here to make your shopping experience as pleasurable as possible! Your business is greatly valued and we will do all we can to ensure you are happy with our product range and customer service. Get in touch at: info@nakedbaby.co.nz or call 021 973 011.