$215.00
Or 6 payments from $35.83 Laybuy What's this?

LÍLLÉbaby Complete Airflow Black Baby Carrier

Lillebaby

$215.00
Or 6 payments from $35.83 Laybuy What's this?
Regular price $215.00
Cart Error Add to Cart Added

Cool and supremely capable.

The LÍLLÉbaby Complete Airflow Black Baby Carrier is as versatile as it is ventilated, and ideal for sporty parents on the go. Breathable 3D mesh for maximum air circulation brings a breath of fresh air for you and baby.


                  

The LÍLLÉbaby Complete Airflow Black Baby Carrier is made from machine washable 100% cotton and breathable 3D mesh. Additionally, it bridges the babywearing gap months when your baby is too big for the fetal position, yet too small to naturally "wrap" his or her feet around your waist. The LÍLLÉbaby COMPLETE baby carriers combines more carrying positions, lasts longer, and includes more features than any other baby carrier. The International Hip Displaysia Institute has certified the LÍLLÉbaby Complete is a "hip-healthy" product. 




The LÍLLÉbaby Complete Soft Structured Carrier has one several awards, including:


                             

Pregnancy Magazine calls it "the most perfect baby carrier on the market."

Good Stuff to Know:

  • Six Ergonomic Carrying Positions: includes every carrying position without the need for an infant insert: front-fetal, front-infant, front-outward, front-toddler, hip and back carry. The COMPLETE grows with your child through all the baby wearing years, from 3 Kg to 20 Kg. The patented cupped seat adjusts to keep baby ergonomically seated in all six carry positions through every development stage.
  • Lumbar support: increases comfort, maintains healthy posture and alignment, and prevents lower back strain. Combined with an extra sturdy waist belt to maximise parent's comfort.
  • Two-Way Strap: enables wearer to carry "backpack style" or with straps crossed in the back. Dual adjustment buckles simplify breastfeeding and adjusting straps on the go.
  • Sleeping Hood: features dual adjustment points to provide tailored support for baby's head while sleeping, sun protection while exploring, and privacy while nursing. Removable.
  • Extra Tall, Extendable Torso: so comfortable your baby will fall asleep. Provides extra neck and back support and keeps taller babies secure in the carrier. The adjustable width gently cradles baby's head. Elastic straps provide support while allowing for movement and easy adjustment.
  • Pockets: large zippered storage pocket, plus easy-reach pocket for storing hood and essentials.

  • Wide, padded shoulder straps & waist belt: evenly distribute baby's weight for maximised comfort.

  • Designed in the USA; manufactured in China.

  • Buckles: premium quality and UTX buckles.

  • Webbing straps: premium quality nylon.

  • Includes safety harness for added safety and security.

  • Stitching: reinforced at all fabric intersections for extra durability and tested to meet or exceed load performance standards.

  • Usage from 3 kg to 20 kg.

  • 100% cotton and 3D mesh.

  • Can breastfeed whilst using.

  • Can be used for baby wearing exercise once clearance from a medical professional has been obtained.

----------------------------------------

Lillebaby's Green Commitment:

Becoming a parent reminds us that we pass the world down to our children. To that end, LÍLLÉbaby is committed to minimising their impact on the environment by bringing you environmentally responsible products and maximising recycling in their production, packaging and day-to-day work. Though "organic" and "sustainable" are quite the buzzwords these days, they've been a part of their company vocabulary from the very beginning. They started almost 10 years ago with lots of optimism, but little money, so conservation was critical - it became a way of life. But the biggest impact is not their biking to work or reusing the printing paper, but the way they make their products. That’s why they design our products to be the most sustainable versions we can make. Their packaging and ink are tested for their decomposability performance in landfills to ensure they are not harmful to the environment. The materials they choose, the colouring they use, the production methods they employ, and the factories they select are where they make sure the products are healthy for their little customers, and where their green philosophy makes the biggest difference.

----------------------------------------

More About the LÍLLÉbaby Complete Airflow Black Baby Carrier:




LÍLLÉbaby 'How To' Instruction Videos:

FRONT: Fetal Position
(above)

Ideal for cozy closeness with your newborn, this position mimics how baby was positioned in the womb with arms and legs pulled up in front of the bod

FRONT: Infant Carry (to view video click here)

Comfortably carry your baby during the "baby wearing gap" months (when wide seat carriers don't fit). The cupped adjustable seat facilitates a natural frog-leg position.

FRONT: Face Forward (to view video click here)

By six months, baby has doubled in weight, is strong and ready to learn. She/he turns towards sound, lights and also has the ability to turn away or "tune out".

FRONT: Face in, Wide Seat (to view video click here)

Ideal when baby is ready to sit with legs around parents waist. Age for starting varies greatly depending on baby's size and wearer's size.

HIP Carry Position (to view video click here)

This position allows baby's weight to rest on your strong hip, with less pressure on your lower back.

BACK Carry Position (to view video click here)

Our unique solution allows you to place baby on your back without assistance through an easy rotation technique: straps remain closed in a loop during the process.

WIDE SEAT: How to adjust (to view video click here)

Easily adjust the seat to a wide setting for the fetal, toddler, hip and back carrying positions.

NARROW SEAT: How to adjust (to view video click here)

Easily adjust the seat to a narrow setting for the infant face-in and forward facing positions.

LUMBAR Support (to view video click here)

Learn how to use the lumbar support when carrying baby on your front. ----------------------------------------
6 Ways to Carry:




1. Fetal Position:

  • newborn to 3 months (min 3.2kg)
  • use wide seat setting
  • no extra insert needed
2. Infant Face-in Position:
  • newborn and up (min 3.2kg)
  • discontinue use when baby is ready to sit with legs around your waist
  • use narrow seat setting
3. Front Face Out Position:
  • 6 months and up
  • use when baby can strongly and independently support her/his head
  • use narrow seat setting
  • neck support folds down and buttons to front of carrier. Baby’s arms may lie above the neck support or rest through the sides of the carrier.
4. Toddler Front Face-In Position:
  • 6 months and up
  • use when baby can comfortably sit with her legs around your waist
  • use wide seat setting
5. Hip Position:
  • 6 months and up
  • use when baby can strongly and independently support her/his head and comfortably sit with her legs around your waist
  • use wide seat setting
6. Back Position:
  • 6 months and up
  • use when baby can strongly and independently support her/his head and comfortably sit with her legs around your waist
  • use wide seat setting

General

Here at Naked Baby we know that when you choose to order online you don’t want to sacrifice ready availability by sitting around for several days or even weeks for your products to arrive. That’s why we pride ourselves on prompt dispatch and quick delivery! Generally, orders that are received prior to 9:00 AM are dispatched within the same day. All orders received after 9:00 AM are dispatched the next day (some exceptions may apply). Orders are dispatched Monday through Friday (excluding public holidays). Please note, however, that sometimes "life happens" and it may take us an extra day to catch up on things. If, for any reason, we anticipate a significant delay in the shipping of your items, we will notify you as soon as possible via e-mail.  

Packaging

Being an eco-friendly company, we do our best to keep this philosophy in mind through all of our business practices. This includes our shipping materials. Please note that, when at all possible, parcels are shipped using recycled boxes and packaging. While the box your package is shipped in may not look the prettiest – we’re pretty sure the trees won’t mind! Packing materials are made from recyclable and biodegradable materials, as are our business cards and other printed material (and printed using eco-friendly ink!).

--------------------------------------------------

SHIPPING CHARGES - NEW ZEALAND

Here are a few good things to know:

  • Standard shipping charges within New Zealand start at $6.50 per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
  • All items are shipped via non-signature Courier Post using an overnight service*, with the exception of large packages travelling to the North Island.  These packages are shipped via a 2-3 day service. 
  • Please note that, in all cases, rural deliveries may incur an extra 2-3 day delivery time.
  • Unfortunately, once your package has left our hands, we cannot be responsible for the delivery time of the couriers/rural delivery drivers in your area.
  • Should you require a faster level of service, signature-guaranteed or Saturday delivery, please contact us (orders@nakedbaby.co.nz) and we can arrange this for you (at the cost of the requested service).
  • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
  • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
  • You will receive notification, including the tracking number, on the day your item is dispatched.
  • If you are in the Queenstown area and would like to pick up your order, a free pick-up option is available (arrangements can be made once the order is confirmed – just select “pick-up” as your delivery option).
  • We don’t pass the rural surcharge charged by the courier company on to our customers. Hey – we know what it’s like – we’re rural, too!

* Courier target for overnight, but is NOT guaranteed by them

--------------------------------------------------

SHIPPING CHARGES - AUSTRALIA

Here are a few good things to know:

  • Standard shipping charges to Australia start at $18.00 NZD per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
  • All items are shipped via non-signature, non-insured 3-10 day service with NZ Post.
  • Unfortunately, once your package has left our hands, we cannot be responsible for the delivery time of post in your area.
  • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
  • If you would prefer to have a signature-required, insured or traceable package, please contact us and we will provide you with a quote.
  • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
  • You will receive notification on the day your item is dispatched.
  • Please note that Naked Baby is not responsible for any import taxes or duties that may be incurred.They are the responsibility of the recipient and these fees are collected at the time of delivery.
  • Should you have any questions regarding shipping (or wish to obtain a quote for faster delivery), please contact: orders@nakedbaby.co.nz.

 --------------------------------------------------

SHIPPING CHARGES - REST OF WORLD 

Here are a few good things to know:

  • Standard shipping charges to the Rest of the World start at at $25.00 NZD per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
  • All items are shipped via non-signature, non-insured 3-10 day service with NZ Post.
  • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
    • If you would prefer to have a signature-required, insured or traceable package, please contact us and we will provide you with a quote.
    • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
    • You will receive notification on the day your item is dispatched.
    • Please note that Naked Baby is not responsible for any import taxes or duties that may be incurred. They are the responsibility of the recipient and these fees are collected at the time of delivery.
    • Should you have any questions regarding shipping (or wish to obtain a quote for faster delivery), please contact:orders@nakedbaby.co.nz.

    --------------------------------------------------

    There you have it! Quick, convenient and straight to your door. No screaming kids to haul around, no long drives, no parking to pay for … just a wonderful boutique experience from the comfort of your own home, with quality products delivered right to your doorstep!

    OUR GUARANTEE TO YOU

    Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.

    --------------------------------------------------

    RETURN POLICY

    At Naked Baby Eco Boutique, we don’t actually have a return policy for purchases made at our boutique. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want our customers to be satisfied with them. It is our goal to do our best to take care of customers; to deal with them fairly and reasonably. In return, we hope that our customers are fair and reasonable with us, too.

    In doing this, we hope to build trust with our customers and create a long-term relationship of mutual respect. Standing behind what we sell is a big part of that. We like to think that many customers choose to shop with us because they know that if their purchase isn’t right, we will work to fix it for them.

    Should you wish to initiate a return, please contact: info@nakedbaby.co.nz.

    Should a return be deemed the best remedy, if you paid by credit card, we will credit your account within 14 days. If you paid by direct banking, we will get in touch for your banking details and credit your account. If you paid by Gift Voucher, a replacement voucher will be issued to you.

    Unfortunately, shipping charges cannot be refunded to you (and return shipping charges are your responsibility). Additionally, in general, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

    --------------------------------------------------

    COMMON QUESTIONS REGARDING RETURNS

    --------------------------------------------------

    DO I NEED A RECEIPT FROM MY PURCHASES?

    Your receipt or order number helps us to locate your purchase in the fastest way possible. However, if you don’t have a receipt, we should be able to find the purchase in other ways. From time-to-time, we may ask you for more information so we can better assist with your request.

    DO YOU TAKE EVERYTHING BACK?

    We’ll do our best to take care of you, but from time-to-time, we cannot accommodate a return. Sale items which have since been discontinued from our collection are only eligible for a store credit.  Food and formula cannot be returned, nor can opened packages of nappies or wipes.

    IS THERE A TIME LIMIT? WHAT IF THE ITEM IS WORN?

    Our goal is to do our best to take care of our customers and deal with them fairly. In return, we ask that our customers treat us fairly as well. From time-to-time we may not accept a return. There is no time limit for returns or exchanges.

    ARE THERE RE-STOCKING FEES?

    No. However, generally, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

    CAN GIFT CARDS BE RETURNED?

    No.

    CAN HEALTH, BATH AND FOOD/FORMULA PRODUCTS BE RETURNED?

    No.

    IS SHIPPING REFUNDABLE ON RETURNS?

    No, it is not. The customer is also responsible for the return cost of shipping to get the product back to Naked Baby Eco Boutique.

    --------------------------------------------------

    FAULTY OR DAMAGED ITEMS

    Naked Baby delivers products of the highest quality, which should arrive in excellent condition. If, for any reason, there appears to be something wrong with your product or you discover the item is faulty, please contact us immediately (and, if possible, include a photo) so the problem can be resolved. It is our goal to do everything we can to resolve the situation to your satisfaction.

    In the instance of a faulty or damaged item, Naked Baby Eco Boutique will cover the return shipping costs.

    Please contact: info@nakedbaby.co.nz.

    --------------------------------------------------

    SENDING AN ITEM BACK FOR EXCHANGE

    Should you wish to exchange an item, you will be responsible for the cost of shipping in both directions. 

    To initiate an exchange, please contact: info@nakedbaby.co.nz.

    --------------------------------------------------

    LOYALTY POINTS AND RETURNS

    If an item is returned, any loyalty points earned on the purchase will be debited from the purchaser’s loyalty points account. Should the current points balance be less than the points earned on the item returned, then the points balance will be returned to zero and the dollar value of the loyalty points shortfall will be deducted from the refund or credit given for the returned item.

    --------------------------------------------------

    MORE INFORMATION

    Should you have any questions or concerns, please do not hesitate to get in touch with us. We are here to make your shopping experience as pleasurable as possible! Your business is greatly valued and we will do all we can to ensure you are happy with our product range and customer service. Get in touch at: info@nakedbaby.co.nz or call 021 973 011.

    Cool and supremely capable.

    The LÍLLÉbaby Complete Airflow Black Baby Carrier is as versatile as it is ventilated, and ideal for sporty parents on the go. Breathable 3D mesh for maximum air circulation brings a breath of fresh air for you and baby.


                      

    The LÍLLÉbaby Complete Airflow Black Baby Carrier is made from machine washable 100% cotton and breathable 3D mesh. Additionally, it bridges the babywearing gap months when your baby is too big for the fetal position, yet too small to naturally "wrap" his or her feet around your waist. The LÍLLÉbaby COMPLETE baby carriers combines more carrying positions, lasts longer, and includes more features than any other baby carrier. The International Hip Displaysia Institute has certified the LÍLLÉbaby Complete is a "hip-healthy" product. 




    The LÍLLÉbaby Complete Soft Structured Carrier has one several awards, including:


                                 

    Pregnancy Magazine calls it "the most perfect baby carrier on the market."

    Good Stuff to Know:

    • Six Ergonomic Carrying Positions: includes every carrying position without the need for an infant insert: front-fetal, front-infant, front-outward, front-toddler, hip and back carry. The COMPLETE grows with your child through all the baby wearing years, from 3 Kg to 20 Kg. The patented cupped seat adjusts to keep baby ergonomically seated in all six carry positions through every development stage.
    • Lumbar support: increases comfort, maintains healthy posture and alignment, and prevents lower back strain. Combined with an extra sturdy waist belt to maximise parent's comfort.
    • Two-Way Strap: enables wearer to carry "backpack style" or with straps crossed in the back. Dual adjustment buckles simplify breastfeeding and adjusting straps on the go.
    • Sleeping Hood: features dual adjustment points to provide tailored support for baby's head while sleeping, sun protection while exploring, and privacy while nursing. Removable.
    • Extra Tall, Extendable Torso: so comfortable your baby will fall asleep. Provides extra neck and back support and keeps taller babies secure in the carrier. The adjustable width gently cradles baby's head. Elastic straps provide support while allowing for movement and easy adjustment.
    • Pockets: large zippered storage pocket, plus easy-reach pocket for storing hood and essentials.

    • Wide, padded shoulder straps & waist belt: evenly distribute baby's weight for maximised comfort.

    • Designed in the USA; manufactured in China.

    • Buckles: premium quality and UTX buckles.

    • Webbing straps: premium quality nylon.

    • Includes safety harness for added safety and security.

    • Stitching: reinforced at all fabric intersections for extra durability and tested to meet or exceed load performance standards.

    • Usage from 3 kg to 20 kg.

    • 100% cotton and 3D mesh.

    • Can breastfeed whilst using.

    • Can be used for baby wearing exercise once clearance from a medical professional has been obtained.

    ----------------------------------------

    Lillebaby's Green Commitment:

    Becoming a parent reminds us that we pass the world down to our children. To that end, LÍLLÉbaby is committed to minimising their impact on the environment by bringing you environmentally responsible products and maximising recycling in their production, packaging and day-to-day work. Though "organic" and "sustainable" are quite the buzzwords these days, they've been a part of their company vocabulary from the very beginning. They started almost 10 years ago with lots of optimism, but little money, so conservation was critical - it became a way of life. But the biggest impact is not their biking to work or reusing the printing paper, but the way they make their products. That’s why they design our products to be the most sustainable versions we can make. Their packaging and ink are tested for their decomposability performance in landfills to ensure they are not harmful to the environment. The materials they choose, the colouring they use, the production methods they employ, and the factories they select are where they make sure the products are healthy for their little customers, and where their green philosophy makes the biggest difference.

    ----------------------------------------

    More About the LÍLLÉbaby Complete Airflow Black Baby Carrier:




    LÍLLÉbaby 'How To' Instruction Videos:

    FRONT: Fetal Position
    (above)

    Ideal for cozy closeness with your newborn, this position mimics how baby was positioned in the womb with arms and legs pulled up in front of the bod

    FRONT: Infant Carry (to view video click here)

    Comfortably carry your baby during the "baby wearing gap" months (when wide seat carriers don't fit). The cupped adjustable seat facilitates a natural frog-leg position.

    FRONT: Face Forward (to view video click here)

    By six months, baby has doubled in weight, is strong and ready to learn. She/he turns towards sound, lights and also has the ability to turn away or "tune out".

    FRONT: Face in, Wide Seat (to view video click here)

    Ideal when baby is ready to sit with legs around parents waist. Age for starting varies greatly depending on baby's size and wearer's size.

    HIP Carry Position (to view video click here)

    This position allows baby's weight to rest on your strong hip, with less pressure on your lower back.

    BACK Carry Position (to view video click here)

    Our unique solution allows you to place baby on your back without assistance through an easy rotation technique: straps remain closed in a loop during the process.

    WIDE SEAT: How to adjust (to view video click here)

    Easily adjust the seat to a wide setting for the fetal, toddler, hip and back carrying positions.

    NARROW SEAT: How to adjust (to view video click here)

    Easily adjust the seat to a narrow setting for the infant face-in and forward facing positions.

    LUMBAR Support (to view video click here)

    Learn how to use the lumbar support when carrying baby on your front. ----------------------------------------
    6 Ways to Carry:




    1. Fetal Position:

    • newborn to 3 months (min 3.2kg)
    • use wide seat setting
    • no extra insert needed
    2. Infant Face-in Position:
    • newborn and up (min 3.2kg)
    • discontinue use when baby is ready to sit with legs around your waist
    • use narrow seat setting
    3. Front Face Out Position:
    • 6 months and up
    • use when baby can strongly and independently support her/his head
    • use narrow seat setting
    • neck support folds down and buttons to front of carrier. Baby’s arms may lie above the neck support or rest through the sides of the carrier.
    4. Toddler Front Face-In Position:
    • 6 months and up
    • use when baby can comfortably sit with her legs around your waist
    • use wide seat setting
    5. Hip Position:
    • 6 months and up
    • use when baby can strongly and independently support her/his head and comfortably sit with her legs around your waist
    • use wide seat setting
    6. Back Position:
    • 6 months and up
    • use when baby can strongly and independently support her/his head and comfortably sit with her legs around your waist
    • use wide seat setting

    General

    Here at Naked Baby we know that when you choose to order online you don’t want to sacrifice ready availability by sitting around for several days or even weeks for your products to arrive. That’s why we pride ourselves on prompt dispatch and quick delivery! Generally, orders that are received prior to 9:00 AM are dispatched within the same day. All orders received after 9:00 AM are dispatched the next day (some exceptions may apply). Orders are dispatched Monday through Friday (excluding public holidays). Please note, however, that sometimes "life happens" and it may take us an extra day to catch up on things. If, for any reason, we anticipate a significant delay in the shipping of your items, we will notify you as soon as possible via e-mail.  

    Packaging

    Being an eco-friendly company, we do our best to keep this philosophy in mind through all of our business practices. This includes our shipping materials. Please note that, when at all possible, parcels are shipped using recycled boxes and packaging. While the box your package is shipped in may not look the prettiest – we’re pretty sure the trees won’t mind! Packing materials are made from recyclable and biodegradable materials, as are our business cards and other printed material (and printed using eco-friendly ink!).

    --------------------------------------------------

    SHIPPING CHARGES - NEW ZEALAND

    Here are a few good things to know:

    • Standard shipping charges within New Zealand start at $6.50 per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
    • All items are shipped via non-signature Courier Post using an overnight service*, with the exception of large packages travelling to the North Island.  These packages are shipped via a 2-3 day service. 
    • Please note that, in all cases, rural deliveries may incur an extra 2-3 day delivery time.
    • Unfortunately, once your package has left our hands, we cannot be responsible for the delivery time of the couriers/rural delivery drivers in your area.
    • Should you require a faster level of service, signature-guaranteed or Saturday delivery, please contact us (orders@nakedbaby.co.nz) and we can arrange this for you (at the cost of the requested service).
    • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
    • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
    • You will receive notification, including the tracking number, on the day your item is dispatched.
    • If you are in the Queenstown area and would like to pick up your order, a free pick-up option is available (arrangements can be made once the order is confirmed – just select “pick-up” as your delivery option).
    • We don’t pass the rural surcharge charged by the courier company on to our customers. Hey – we know what it’s like – we’re rural, too!

    * Courier target for overnight, but is NOT guaranteed by them

    --------------------------------------------------

    SHIPPING CHARGES - AUSTRALIA

    Here are a few good things to know:

    • Standard shipping charges to Australia start at $18.00 NZD per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
    • All items are shipped via non-signature, non-insured 3-10 day service with NZ Post.
    • Unfortunately, once your package has left our hands, we cannot be responsible for the delivery time of post in your area.
    • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
    • If you would prefer to have a signature-required, insured or traceable package, please contact us and we will provide you with a quote.
    • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
    • You will receive notification on the day your item is dispatched.
    • Please note that Naked Baby is not responsible for any import taxes or duties that may be incurred.They are the responsibility of the recipient and these fees are collected at the time of delivery.
    • Should you have any questions regarding shipping (or wish to obtain a quote for faster delivery), please contact: orders@nakedbaby.co.nz.

     --------------------------------------------------

    SHIPPING CHARGES - REST OF WORLD 

    Here are a few good things to know:

    • Standard shipping charges to the Rest of the World start at at $25.00 NZD per order and increase incrementally with the weight of your order. Please note that the Checkout page will provide you with an estimation of your shipping charges (NOTE: shipping charges count toward your Prestige Points accumulation).
    • All items are shipped via non-signature, non-insured 3-10 day service with NZ Post.
    • If you have special delivery instructions, please leave a note in the “Comments” section of your order when checking out.
      • If you would prefer to have a signature-required, insured or traceable package, please contact us and we will provide you with a quote.
      • Upon placing your order, you will receive an e-mail confirming your order. Please note that this is your receipt and should be retained for your records. In an effort to save waste, a copy will NOT be included with your order.
      • You will receive notification on the day your item is dispatched.
      • Please note that Naked Baby is not responsible for any import taxes or duties that may be incurred. They are the responsibility of the recipient and these fees are collected at the time of delivery.
      • Should you have any questions regarding shipping (or wish to obtain a quote for faster delivery), please contact:orders@nakedbaby.co.nz.

      --------------------------------------------------

      There you have it! Quick, convenient and straight to your door. No screaming kids to haul around, no long drives, no parking to pay for … just a wonderful boutique experience from the comfort of your own home, with quality products delivered right to your doorstep!

      OUR GUARANTEE TO YOU

      Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.

      --------------------------------------------------

      RETURN POLICY

      At Naked Baby Eco Boutique, we don’t actually have a return policy for purchases made at our boutique. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want our customers to be satisfied with them. It is our goal to do our best to take care of customers; to deal with them fairly and reasonably. In return, we hope that our customers are fair and reasonable with us, too.

      In doing this, we hope to build trust with our customers and create a long-term relationship of mutual respect. Standing behind what we sell is a big part of that. We like to think that many customers choose to shop with us because they know that if their purchase isn’t right, we will work to fix it for them.

      Should you wish to initiate a return, please contact: info@nakedbaby.co.nz.

      Should a return be deemed the best remedy, if you paid by credit card, we will credit your account within 14 days. If you paid by direct banking, we will get in touch for your banking details and credit your account. If you paid by Gift Voucher, a replacement voucher will be issued to you.

      Unfortunately, shipping charges cannot be refunded to you (and return shipping charges are your responsibility). Additionally, in general, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

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      COMMON QUESTIONS REGARDING RETURNS

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      DO I NEED A RECEIPT FROM MY PURCHASES?

      Your receipt or order number helps us to locate your purchase in the fastest way possible. However, if you don’t have a receipt, we should be able to find the purchase in other ways. From time-to-time, we may ask you for more information so we can better assist with your request.

      DO YOU TAKE EVERYTHING BACK?

      We’ll do our best to take care of you, but from time-to-time, we cannot accommodate a return. Sale items which have since been discontinued from our collection are only eligible for a store credit.  Food and formula cannot be returned, nor can opened packages of nappies or wipes.

      IS THERE A TIME LIMIT? WHAT IF THE ITEM IS WORN?

      Our goal is to do our best to take care of our customers and deal with them fairly. In return, we ask that our customers treat us fairly as well. From time-to-time we may not accept a return. There is no time limit for returns or exchanges.

      ARE THERE RE-STOCKING FEES?

      No. However, generally, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

      CAN GIFT CARDS BE RETURNED?

      No.

      CAN HEALTH, BATH AND FOOD/FORMULA PRODUCTS BE RETURNED?

      No.

      IS SHIPPING REFUNDABLE ON RETURNS?

      No, it is not. The customer is also responsible for the return cost of shipping to get the product back to Naked Baby Eco Boutique.

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      FAULTY OR DAMAGED ITEMS

      Naked Baby delivers products of the highest quality, which should arrive in excellent condition. If, for any reason, there appears to be something wrong with your product or you discover the item is faulty, please contact us immediately (and, if possible, include a photo) so the problem can be resolved. It is our goal to do everything we can to resolve the situation to your satisfaction.

      In the instance of a faulty or damaged item, Naked Baby Eco Boutique will cover the return shipping costs.

      Please contact: info@nakedbaby.co.nz.

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      SENDING AN ITEM BACK FOR EXCHANGE

      Should you wish to exchange an item, you will be responsible for the cost of shipping in both directions. 

      To initiate an exchange, please contact: info@nakedbaby.co.nz.

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      LOYALTY POINTS AND RETURNS

      If an item is returned, any loyalty points earned on the purchase will be debited from the purchaser’s loyalty points account. Should the current points balance be less than the points earned on the item returned, then the points balance will be returned to zero and the dollar value of the loyalty points shortfall will be deducted from the refund or credit given for the returned item.

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      MORE INFORMATION

      Should you have any questions or concerns, please do not hesitate to get in touch with us. We are here to make your shopping experience as pleasurable as possible! Your business is greatly valued and we will do all we can to ensure you are happy with our product range and customer service. Get in touch at: info@nakedbaby.co.nz or call 021 973 011.