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Mooncup

Mooncup Reusable Menstrual Cup (Multiple Sizes)

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Helping you to own your period.

The Mooncup Reusable Menstrual Cup is the original comfortable, convenient, reliable and money-saving alternative to traditional tampons and sanitary napkins.

Made from soft, medical-grade silicone, it's so comfortable you can't even feel that it's there. Find yourself dry during your period? That's because tampons absorb 35% of vaginal moisture - the Mooncup won't dry you out or leave any fibres behind.

Unlike tampons and sanitary napkins, your Mooncup is always there and ready to go. No last-minute runs to the store and no having to carry spares around. Ever get frustrated having to throw out the spares that are all crumpled up from sitting in your purse too long? No need to worry about that with the Mooncup on duty.

The Mooncup holds 3x more than a regular tampon, giving you longer lasting protection on heavier days. And, you'll only need one Mooncup (which should pay for itself in about 6-8 months) for many years, so you'll save yourself a ton on sanitary products in the long-run.

Latex-free, hypoallergenic and containing no dyes, perfumes, BPA, phthalates, plastic, bleaches, toxins or other nasties, the Mooncup Reusable Menstrual Cup is ideal for those with sensitive skin or allergies.

Available in: Size A (for those 30 & over OR who have given birth vaginally at any age) and Size B (for those under 30 who have not given birth vaginally)

  • Latex-free, hypoallergenic, eco-friendly alternative to sanitary napkins and tampons
  • Made from soft, medical-grade silicone
  • Won't cause dryness
  • Holds 3x as much as a standard tampon
  • Lasts for several years (and pays for itself in about 6 to 8 months)
  • 2 sizes to choose from

While many get the knack of using the Mooncup straight away, it can take up to 3 cycles. Remember, your reusable menstrual cup should last for years and years. Once you’ve got it, you won’t look back.

wash-hands

As you would when using tampons, always wash your hands
before inserting and removing your Mooncup®.

Image how to use

FOLD

c-fold

Image how to use

INSERT

  • Part the labia and place the cup as low down in the vagina as it will comfortably sit (lower down than a tampon).positioning-how-to-use
  • For more information, see our FAQ on Insertion and our Positioning FAQ

TRIM (FIRST USE)

  • The base of the cup should sit as low as possible in the vagina.  As vaginal length varies, the first time you use your Mooncup you may need to trim the stem to get the best fit for you.
Image how to use

REMOVE AND EMPTY

  • With clean hands, gently squeeze the bottom of the cup to release the seal then slide the cup out.
  • Empty the contents into the toilet.
  • We recommend emptying it every 4-8 hours.
Image how to use

RINSE OR WIPE AND REINSERT

  • Rinse your Mooncup with water or wipe it with a tissue.
  • Fold and re-insert.

The story of Mooncup is one of passion, determination, the power of word-of-mouth, and a generous sprinkling from Lady Luck: from a distant time when revolutionary ideas still went viral in the real world, in real time…

It all started in 1999, with one cyclist sharing the too-well-kept secret of a reusable menstrual cup with another at a Critical Mass Bike Ride in the UK. Early menstrual cups were made of tough rubber, hard to come by & strictly for the adventurous.

In 2000, Eileen (the second cyclist from the beginning of our story), met Su who was travelling around Australia with her husband, young daughter, a bucket and stash of washable nappies. Eileen shared the menstrual cup ‘secret’ with Su. The environmental & practical advantages of a reusable menstrual cup struck a perfect chord with Su. The secret had landed in the right hands. Su and Eileen found themselves in a lifelong friendship and with a purpose that they’d eventually work together for.

On her return to the UK, Su started selling an imported rubber cup to friends and friends-of-friends and soon realised that she wasn’t the only one ready for a better menstrual product.

When friends reported some discomfort and the symptoms of latex allergy, Su realised that the rubber cup wasn’t quite the perfect solution. Her childhood with an entrepreneurial Dad got her inventive spark firing. After extensive research, she came up with a hypoallergenic alternative; medical grade silicone; and, in the Spring of 2002, Mooncup®, the world’s first reusable silicone menstrual cup was born.

Today, the Mooncup is available in over 50 countries around the world and Mooncup Ltd continues to pioneer as an employee owned business with an ever-growing, dedicated team.  Thankfully, the Mooncup menstrual cup is no longer a secret, with millions of us freed from using tampons and pads.  Happy Mooncup users continue to spread the word: it seems word-of-mouth has a certain traction with us menstruating folk – especially when we’ve a life-changing story to share!

Got questions? Check out the Mooncup FAQ page. There's a ton of information and you can also get in touch with an expert for extra support.

Here's the Quick & Dirty Rundown of Everything You Need to Know for Shipping & Delivery

You can view the full details here.

  • We try our best to get orders out as quickly as possible (generally within 1-3 business days after ordering)
  • PLEASE NOTE: holidays and public weekends ARE NOT business days, and this timing starts the day after you've placed your order (ie: the day after you've ordered is the first business day)
  • 95% of packages are shipped via OVERNIGHT COURIER (Courier Post) as our standard level of service (exceptions are big & bulky items to the North Island)
  • Internationl orders are shipped via NZ Post AirMail or DHL Express (you can select at checkout and delivery timeframes are provided there for each service)
  • We DO NOT charge a rural surcharge (please allow additional days for rural delivery)
  • Sometimes "life happens" and it may take an extra day or two to catch up and/or get orders out (we're a one-woman operation with two small children at home)
  • Please anticipate delays after weekends, holidays and promotional times due to increased order volumes
  • If you are needing your order URGENTLY, please get in touch to let us know and we'll do our best to accommodate
  • You'll receive a shipping confirmation e-mail when your order ships (these can sometimes end up on Spam or Junk, so please have a look there)
  • Orders are dispatched Monday through Friday (excluding public holidays)
  • As an eco-friendly company, we extend this through to our shipping practices and use recycled boxes, home compostable courier bags, shipping labels made from recycled paper, and an eco-friendly paper alternative to bubble wrap (we keep everything pretty minimalistic so as to be kind to the environment - if you're looking for a fancy unboxing experience, we're not your shop!)
  • To save trees, you won't receive an invoice or packing slip with your order - please refer to your Purchase E-mail for a receipt/proof of purchase, and your Shipping Confirmation for a packing slip

For the full details on all of our shipping information, please pop on over here.

OUR GUARANTEE TO YOU

Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.

We kindly ask that you carefully take the time to review the Product Descriptions provided to see the details of what you are purchasing. These descriptions will provide further detail than simply looking at the photos (such as if there are any differences from the photo), and also provide information such as whether or not an item is on pre-order (and what the expected delivery time of that pre-order is).

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RETURN POLICY

At Naked Baby Eco Boutique, we don’t actually have a return policy for purchases made at our boutique. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want our customers to be satisfied with them. It is our goal to do our best to take care of customers; to deal with them fairly and reasonably. In return, we hope that our customers are fair and reasonable with us, too.

In doing this, we hope to build trust with our customers and create a long-term relationship of mutual respect. Standing behind what we sell is a big part of that. We like to think that many customers choose to shop with us because they know that if their purchase isn’t right, we will work to fix it for them.

Should you wish to initiate a return, please contact: info@nakedbaby.co.nz.

PLEASE NOTE: we do not offer refunds on orders for which you have missed reading in the Product Description that your item(s) are a pre-order.  This information is clearly written, in bold, red lettering, and we expect our customers to read all of the details prior to placing an order.  We will consider an exchange or store credit, but no cash (or card) refunds will be offered.

Should a return be deemed the best remedy, if you paid by credit card, we will credit your account within 14 days. If you paid by direct banking, we will get in touch for your banking details and credit your account. If you paid by Gift Voucher, a replacement voucher will be issued to you.

For transactions processed via Curate, Laybuy, Afterpay, and Genoapay you will be refunded via the original method of payment, minus the service fee amount (should the return be for change-of-mind).  Alternately, you may elect to receive a store credit for the full value.  Should a refund need to be issued due to an error on our part, an inventory shortage, or other similar issue, you will be refunded in full via the original payment method (including the service charge).  Should you be seeking a refund for a damaged item, and we have offered to provide a new identical item in its place, and you have elected not to take that, your refund will be exclusive of the service fee.

Unfortunately, shipping charges cannot be refunded to you (and return shipping charges are your responsibility). Additionally, in general, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount. If you used a Free Shipping code, the cost of the shipping (to the greater value of what the actual cost to ship the package was or the standard NZ shipping fee) will be deducted from the refund amount.

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COMMON QUESTIONS REGARDING RETURNS

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DO I NEED A RECEIPT FROM MY PURCHASES?

Your receipt or order number helps us to locate your purchase in the fastest way possible. However, if you don’t have a receipt, we should be able to find the purchase in other ways. From time-to-time, we may ask you for more information so we can better assist with your request.

DO YOU TAKE EVERYTHING BACK?

We’ll do our best to take care of you, but from time-to-time, we cannot accommodate a return. Sale (OUTLET) items which have since been discontinued from our collection are only eligible for a store credit.  Food and formula cannot be returned, nor can opened packages of nappies or wipes.

PLEASE NOTE: we do not offer refunds on orders for which you have missed reading in the Product Description that your item(s) are a pre-order.  This information is clearly written, in bold, red lettering, and we expect our customers to read all of the details prior to placing an order.  We will consider an exchange or store credit, but no cash (or card) refunds will be offered.

IS THERE A TIME LIMIT? WHAT IF THE ITEM IS WORN?

Our goal is to do our best to take care of our customers and deal with them fairly. In return, we ask that our customers treat us fairly as well. From time-to-time we may not accept a return. There is no time limit for returns or exchanges.

ARE THERE RE-STOCKING FEES?

No. However, generally, our shipping fees cost more than what we charge our customers. Should this be the case on a return, the difference between the cost of the shipping and what the customer paid for shipping will be deducted from the total return amount.

CAN GIFT CARDS BE RETURNED?

No.

CAN HEALTH, BATH AND FOOD/FORMULA PRODUCTS BE RETURNED?

No.

IS SHIPPING REFUNDABLE ON RETURNS?

No, it is not. The customer is also responsible for the return cost of shipping to get the product back to Naked Baby Eco Boutique.  Additionally, if your item was shipped for free, either through a free shipping promotion or use of a free shipping code, the cost of shipping will be deducted from your refund amount.

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FAULTY OR DAMAGED ITEMS

Naked Baby delivers products of the highest quality, which should arrive in excellent condition. If, for any reason, there appears to be something wrong with your product or you discover the item is faulty, please contact us immediately (and, if possible, include a photo) so the problem can be resolved. It is our goal to do everything we can to resolve the situation to your satisfaction.

In the instance of a faulty or damaged item, Naked Baby Eco Boutique will cover the return shipping costs.

Please contact: info@nakedbaby.co.nz.

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SENDING AN ITEM BACK FOR EXCHANGE

Should you wish to exchange an item, you will be responsible for the cost of shipping in both directions.

To initiate an exchange, please contact: info@nakedbaby.co.nz.

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LOYALTY POINTS AND RETURNS

If an item is returned, any loyalty points earned on the purchase will be debited from the purchaser’s loyalty points account. Should the current points balance be less than the points earned on the item returned, then the points balance will be returned to zero and the dollar value of the loyalty points shortfall will be deducted from the refund or credit given for the returned item.

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MORE INFORMATION

Should you have any questions or concerns, please do not hesitate to get in touch with us. We are here to make your shopping experience as pleasurable as possible! Your business is greatly valued and we will do all we can to ensure you are happy with our product range and customer service. Get in touch at: info@nakedbaby.co.nz or call 021 973 011.

Let's Keep in Touch!

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