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Shipping & Delivery
Returns & Exchange
For "switched-on" families.
PLEASE NOTE: these cookies have an expiration date of October 2020 and have, as such, been discounted.
These smart little cookies include the ingredient Gingko Biloba, making them a great addition to your child's lunch box, a midnight snack for hardworking students or a clever gift for busy executives. Made with real and organic ingredients. Totally Devoted Clever Cookies are a great choice for big ideas.
Contains no preservatives, wheat, dairy or refined sugar. Naturopath approved.
All Totally Devoted cookies are made with an unrefined combination of organic coconut sugar and brown rice syrup, in addition to organic flour. This makes for a slightly chewier cookie.
THIS IS AN OUTLET ITEM AND IS, THEREFORE, A FINAL SALE. Please see ourRefunds & Exchangesinformation for more details.
Totally Devoted is committed to creating wholesome, delicious foods made with unconditional love and devotion. The company was created from a desire to provide new mums and health conscious men with wholesome and natural products. And it doesn't hurt that they taste great, too.
Shipping & Delivery
Here's the Quick & Dirty Rundown of Everything You Need to Know for Shipping & Delivery:
NZ orders are charged a flat-rate of $8.00 per order (no rural surcharges)
International shipping will be calculated at the checkout
Generally, orders placed by 12:00 PM on business days are dispatched the same day as ordered, via overnight courier (meaning you should have your gorgeous goodies 1-2 business days after placing your order)
95% of packages are shipped via OVERNIGHT COURIER (Courier Post) as our standard level of service (exceptions are big & bulky items to the North Island)
Internationl orders are shipped via NZ Post AirMail or DHL Express (you can select at checkout and delivery timeframes are provided there for each service)
We DO NOT charge a rural surcharge (please allow additional days for rural delivery)
Please anticipate delays after weekends, holidays and promotional times due to increased order volumes
You'll receive a shipping confirmation e-mail when your order ships (these can sometimes end up on Spam or Junk, so please have a look there)
Orders are dispatched Monday through Friday (excluding public holidays)
For the full details on all of our shipping information, please pop on over here.
Returns & Exchange
OUR GUARANTEE TO YOU
Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your purchasing experience, please let us know so we may resolve these issues. Our aim is to not only meet our obligations under the Consumer Guarantees Act, but to exceed our customers’ expectations.
Returns and Exchanges (The Quick and Dirty):
You are welcome to return an item for a refund to the original payment method within 21 days of purchase
For purchases made online, the cost to return the item to us will be at the customer's expense (and the original shipping fee is non-refundable)
Should you wish to exchange size or colour of an item, we will happily do so as part of ourcomplimentary one-way exchange program(you ship the original item to us at your cost, and we will ship the replacement item to you at no additional shipping charge)
Outside of 21 days, items may be exchanged or store credit provided, for up to 90 days
Items MUST be returned in perfect, saleable condition, including the packaging (unwashed, unused, unworn - please package carefully so they don't get damaged when shipping back to us)
All refunds will be processed via the original payment method, once the product is received by us in saleable condition, within 7 business days
In the unlikely event that an item is faulty, please get in touch with us ASAP to chat about next steps (please DO NOT use the item)