Christmas Shipping Cut-Offs & Returns

Christmas Shipping Cut-Off

Please be advised that our 2023 Christmas order cut-offs (to have the best chance of receiving your goodies prior to Christmas) are as follows: 

  Economy (Big & Bulky to the North Island) Express (Our Standard NZ Service (Big & Bulky to North Island Excluded)
NEW ZEALAND Monday, December 18, 2023 Wednesday, December 20, 2023


**These timelines are for urban delivery and that rural delivery may take additional time to reach you, so please be mindful of that when placing your order.

  Economy Courier Express
AUSTRALIA Wednesday, November 29, 2023 Monday, December 11, 2023 Monday, December 18, 20223


  Economy Courier Express
ASIA, EUROPE, NORTH AMERICA, SOUTH PACIFIC, UK Friday, November 24, 2023 Friday, December 8, 2023 Friday, December 15, 2023


  Economy Courier Express
REST OF THE WORLD Monday, November 20, 2023 Wednesday, November 29, 2023 Wednesday, December 13, 2023


NOTE: Cut-off dates are targets only. Sending by the Christmas cut-off dates gives you the best chance to get your item where it needs to be for Christmas and are correct as of October 1, 2023, but may change due to unforeseen service impacts.

Extended Returns

Purchases made between November 15, 2023 and December 24, 2023 will fall under our extended return window, whereby eligible returns will be accepted until January 15, 2024. Please note that all standard criteria for return/exchange eligibility apply. Please see our Returns & Exchanges information as well as our Frequently Asked Questions for further details.