Refunds & Exchanges
REFUNDS & EXCHANGE INFO
At Naked Baby Eco Boutique, our ultimate goal is to satisfy you. We stand behind our goods and services sold, and want our customers to be satisfied with every purchase. It is our goal to go above and beyond to take care of customers and manage all communications fairly and reasonably. In return, we hope that customers are fair and reasonable, too.
Returns and Exchanges (The Quick and Dirty):
- You are welcome to return an item for refund within 90 days from purchase
- Sizing exchanges are permitted, if stocks allow (shipping to/from us is the customer's responsibility on an exchange)
- Outside of 90 days, items may be exchanged or store credit provided, for up to one year
- Items MUST be returned in perfect, saleable condition, including the packaging (unwashed, unused, unworn - please package carefully so they don't get damaged when shipping back to us)
- All refunds will be processed via the original payment method, once the product is received by us in saleable condition, within 7 business days
- If a change-of-mind refund is processed via PayPal, Afterpay, Genoapay or Laybuy, you will be refunded via this method, minus the service fee amount (for change-of-mind returns) - alternately, you can elect to receive a store credit for the entire value of the order (inclusive of the service fee)
- If a refund is processed due to an error on our part, inventory issue, or other similar issue via PayPal, Afterpay, Genoapay or Laybuy, you will be refunded the full amount (inclusive of the service fee)
- In the unlikely event that an item is faulty, please get in touch with us ASAP to chat about next steps (please DO NOT use the item)
- Please choose carefully from the OUTLET collection, as these items are FINAL SALE and not eligible for return, exchange, or refund
- We do not offer change-of mind refunds for items that are clearly marked as PRE-ORDER that you may have missed in the Product Description (these are clearly marked in the descriptions, in bold, red print)
- If an item has been discontinued from our range, you will receive a store credit for that item in the event of a change-of-mind return
- Sorry, we can't accept change-of-mind returns on items that have been washed, worn, and/or used
- Shipping charges are non-refundable
- If you used a Free Shipping code, the cost of the shipping (to the greater value of what the actual cost to ship the package was, or the standard NZ shipping fee) will be deducted from the refund amount on all change-of-mind returns (alternately, you can opt for a store credit for the full value)
- Return shipping on change-of-mind returns and exchanges is the responsibility of the customer
- Should you be exchanging an item, we can send you a link to pay for the courier fees to get the new item back to you, or you can send a pre-paid envelope with the original item
- No returns or refunds are allowed on bath, health, food, and/or nappy products (unopened or not)
Should you wish to initiate a return, please contact: email@example.com
Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your shopping experience, please let me know ASAP so we can resolve any issues as soon as possible.
We kindly ask that you carefully take the time to review the Product Descriptions before making your purchase. These descriptions will provide further product details (such as if there are any differences compared to the photos), and will also indicate if an item is on pre-order (and when the expected delivery time of that pre-order is). Please note that we do not offer change-of-mind refunds on pre-order items for "missing" this information.
We make every possible effort to carefully package all items shipped out. Unfortunately, from time to time, damage may occur in transit. Should your package be damaged in transit, please report it to me at firstname.lastname@example.org within 48 hours of receipt. If possible, please include photos of the damage and hold on to all original packaging and packing materials. We will then provide you with the details required to initiate a claim with the courier (this process MUST be initiated by you).
For further details and answers to common questions, please see our Refunds & Exchanges FAQ.