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Refunds & Exchanges

REFUNDS & EXCHANGE INFO

At Naked Baby Eco Boutique, our ultimate goal is to satisfy you. We stand behind our goods and services sold, and want our customers to be delighted with every purchase. It is our goal to go above and beyond to take care of customers and manage all communications fairly and reasonably. In return, we hope that customers are fair and reasonable, too. 

Returns and Exchanges (The Quick and Dirty):

  • You are welcome to return an item for a refund to the original payment method within 21 days of purchase
  • For purchases made in-store, you MUST have your receipt (or have provided your contact details at the time of purchase so that we can look up your order)
  • For purchases made online, the cost to return the item to us will be at the customer's expense (and the original shipping fee is non-refundable)
  • Should you wish to exchange size or colour of an item, we will happily do so as part of our complimentary one-way exchange program (you ship the original item to us at your cost, and we will ship the replacement item to you at no additional shipping charge)
  • Outside of 21 days, items may be exchanged or store credit provided, for up to 90 days
  • Items MUST be returned in perfect, saleable condition, including the packaging (unwashed, unused, unworn - please package carefully so they don't get damaged when shipping back to us) and tags
  • All refunds will be processed via the original payment method, once the product is received by us in saleable condition, within 7 business days
  • In the unlikely event that an item is faulty, please get in touch with us ASAP to chat about next steps (please DO NOT use the item)

PLEASE NOTE:

  • Please choose carefully from the OUTLET collection, as these items are FINAL SALE and not eligible for return, exchange, or refund
  • Items purchased during major sales and promotions (ie: Black Friday, Flash Sales, etc.) are only eligible for exchange or store credit (no refunds)
  • We do not offer change-of mind refunds for items that are clearly marked as PRE-ORDER that you may have missed in the Product Description (these are clearly marked in the descriptions, in bold, red print)
  • If an item has been discontinued from our range, you will receive a store credit for that item in the event of a change-of-mind return
  • Sorry, we can't accept change-of-mind returns on items that have been washed, worn, and/or used
  • Shipping charges are non-refundable
  • Return shipping on change-of-mind returns is the responsibility of the customer (we will cover the cost of postage one way on an exchange)
  • No returns or refunds are allowed on bath, health/hygiene, food, and/or nappy products (unopened or not)

Should you wish to initiate a return, please contact: hello@nakedbaby.co.nz

General: 

Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your shopping experience, please let us know ASAP so we can resolve any issues as soon as possible.

We kindly ask that you carefully take the time to review the Product Descriptions before making your purchase. These descriptions will provide further product details (such as if there are any differences compared to the photos), and will also indicate if an item is on pre-order (and when the expected delivery time of that pre-order is). Please note that we do not offer change-of-mind refunds on pre-order items for "missing" this information.

We make every possible effort to carefully package all items shipped out. Unfortunately, from time to time, damage may occur in transit. Should your package be damaged in transit, please report it to us at hello@nakedbaby.co.nz within 48 hours of receipt. If possible, please include photos of the damage and hold on to all original packaging and packing materials. We will then provide you with the details required to initiate a claim with the courier (this process MUST be initiated by you).

For further details and answers to common questions, please see our Refunds & Exchanges FAQ.

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