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Refunds & Exchanges

REFUNDS & EXCHANGE INFO

Naked Baby Eco Boutique guarantees that you will be delighted by your shopping experience with us. If you are not happy with any aspect of your shopping experience, please let me know so I can resolve any issues as soon as possible.

I kindly ask that you carefully take the time to review the Product Descriptions before making your purchase. These descriptions will provide further product details (such as if there are any differences compared to the photos), and will also indicate if an item is on pre-order (and when the expected delivery time of that pre-order is).

I make every possible effort to carefully package all items shipped out. Unfortunately, from time to time, damage may occur in transit. Should your package be damaged in transit, please report it to me at hello@nakedbaby.co.nz within 48 hours of receipt. If possible, please include photos of the damage and hold on to all original packaging and packing materials.


RETURN POLICY


At Naked Baby Eco Boutique, I handle returns on a case-by-case basis with the ultimate objective of satisfying you. I stand behind our goods and services sold and want our customers to be satisfied with every purchase. It is my goal to go above and beyond to take care of customers and manage all communications fairly and reasonably. In return, I hope that customers are fair and reasonable, too. 

Should you wish to initiate a return, please contact: hello@nakedbaby.co.nz

Should a return be deemed the best remedy, if you paid by credit card, I will credit your account within 14 days. If you paid by direct banking, I will get in touch for your banking details and credit your account. If you paid by Gift Voucher, a replacement voucher will be issued to you.

For transactions processed via Curate, PayPal, Laybuy, Afterpay, and Genoapay you will be refunded via the original method of payment, minus the service fee amount (should the return be for change-of-mind). Alternately, you can elect to receive a store credit for the entire value of the original order (inclusive of the service fee).

Should a refund need to be issued due to an error on my part, an inventory shortage, or other similar issue, you will be refunded in full via the original payment method (including the service charge).

Unfortunately, shipping charges cannot be refunded to you (and return shipping charges are your responsibility). If you used a Free Shipping code, the cost of the shipping (to the greater value of what the actual cost to ship the package was or the standard NZ shipping fee) will be deducted from the refund amount.

 

Refunds & Exchanges FAQ

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